App and login help
Account access, password issues, app setup, notifications, and general One Trax GO app support.
Support
One Trax GO support.
Help for the One Trax GO app, GPS trackers, location alerts, account access, and data requests.
Contact support
Include your name, account email, tracker name or device number if known, and a short description of the issue.
We aim to respond within one working day.
Help topics
What we can help with.
Tracker and location help
Tracker setup, live location, geofences, route alerts, movement alerts, SOS alerts where enabled, and battery or signal questions.
Privacy and data requests
Account data questions, location history requests, correction requests, and account or data deletion requests.
Account and data deletion
Request account or data deletion.
One Trax GO will include an in-app account deletion route before App Store submission. The planned route is Profile, Account and data, then Delete Account.
You can contact [email protected] from the email address linked to your account. Deletion requests are reviewed and processed manually within the stated completion window. We will confirm what can be deleted and whether any information must be retained for legal, security, billing, fraud-prevention, or support reasons.
Deletion process
Account deletion is handled carefully so tracker ownership, sharing, alerts, security records, and any retained legal or billing records are reviewed before completion.
- We confirm receipt of deletion requests.
- We explain any data that must be retained and why.